Need Help? Get In Touch | ZedLabz

Need to ammend or cancel an order?

You can find out more information about how to change or cancel an order on the following page:

Ammending or cancelling an order

For any general enquiries, including presales help and after sales support, please fill out the form to the right or email: support support@zedlabz.com.

If you need help with an order you have recently placed such as ammending or cancelling please contact us as soon as possible using one of our contact forms or direct email support@zedlabz.com

If your enquiry relates to an existing order please quote your order reference or delivery address.

You should receive an automatic response confirming receipt of your message when using one of our contact forms or support email address.

We will normally reply within 24 business hours (Mon-Fri), we will often reply sooner if we can, further replies to queries may also take up to 24 business hours, but we do our best to provide a prompt line of continued communication for each support request.

If you do not hear from us please check your spam folder. If you do not receive a response please try contacting us via another email or another method, as it is possible you are not receiving our replies.

We prioritise requests relating to ammending or cancelling an order so please contact us as soon as possible if you need help with an order that was recently placed, a member of our team will advise you what we can do to help. 

If you are having issues getting a response on email you can private message us via Twitter or Instagram @ZedLabz

https://www.instagram.com/zedlabz

https://x.com/ZedLabz

Please note that social media does not offer a faster support route, and the best way to communicate with us is via email, this is our primary support option and social media communications are a backup option and initial point of contact.

Sometimes there are issues with email servers such as spam or blacklists, so by contacting us on social, we can investigate and see if we are getting your communications and work to resolve it.

Trade accounts - If you are a business interested in working with us you can find more information about our wholesale offering here.

Legal information - 

ZedLabz is a trading name and brand owned and operated by Assecure Limited. We are a manufacturer and/or distributor of the products listed on our website ZedLabz.com Our registered business contact address is:

Assecure Ltd
The Outbuildings, Grove Farm
Grove Farm Road
Maldon, Essex
CM9 8LR
United Kingdom
Support@zedlabz.com

ZedLabz has appointed the following responsible person within the European union, as a contact person for our compliance requirements including GPSR, CE marking and other applicable EU directives:

EU RP (for authorities only)

eucomply OÜ
Pärnu mnt 139b-14
11317 Tallinn, Estonia
hello@eucompliancepartner.com
+33757690241